Dealing with conflict is a task that often challenges managers. The process of finding an acceptable solution can be mentally exhausting and emotionally draining. Furthermore, whether the conflict is openly hostile or subtly convert, strong personal feelings may be involved. Yet, the ability to productively manage conflict is clearly critical to organizational effectiveness.

FEATURES

No prerequisite or advanced preparation is required.

TOPIC HIGHLIGHTS

• Conflict resolution styles
• "Win-Win" approach to problem solving
• Developing key skills such as active listening and positive feedback

WHO SHOULD ATTEND

This course is designed to assist managers to sharpen their skills in analyzing the causes of conflict and take the steps to resolve conflict positively. This fast paced, highly interactive course can utilize relevant case studies specific to your organization.

William L. King

William "Bill" King is an organizational development consultant doing research in leadership development, personnel management, and training. He is currently the Vice President of Resolution Dynamics Inc. Over the past nine years he has provided extensive consulting and training to both the public and the private sector, with a heavy focus on solutions to specific organizational problems through training interventions.

His areas of expertise include group facilitation skills and the analysis, design, and delivery of specialized training in the areas of team development, leadership development, communication skills, conflict resolution, human performance analysis, project management, strategic planning, and change management. He consistently receives outstanding reviews from his client students. His training emphasizes experiential training methods, simulations and applications, and group interaction.

Mr. King's clients include the U.S. Environmental Protection Agency, Internal Revenue Service, U.S. AID, Pennsylvania Department of Transportation, U.S. Department of Agriculture, U.S. Customs Service and AMTRAK. He has conducted Leadership Focus Workshops for middle managers and supervisors in the Internal Revenue Service, Amtrak, and U.S. Nuclear Regulatory Council. NRC's leadership training for the inspection teams train them in team building and interviewing and are now required courses for all NRC inspection team leaders (1990 to present). He has facilitated the team planning and team building process for US AID, the U.S. Customs - Logistics Division, and all of U.S. Catholic Conference of Bishops - Migrant and Refugee Services' employees. He has conducted "Leader and Facilitator" training for the Pennsylvania Department of Transportation and Amtrak. Within the last ten years, Mr. King has also managed a training project for the U.S. Department of Agriculture "Peanut Buying Point Automation Project," where he recruited, hired and trained staff; selected and organized training sites in various regions nationwide; and had overall responsibility for conducting 87 workshops (in a two-year period), and training 1,600 peanut buying point operators and USDA personnel in the operation of a system including interactive "smart cards" and special software (1987-88).

He holds a B.A. degree in English from Harvard and a M.P.A. from American University. William King is a native of Arlington, Virginia, and now shares his time between Washington, DC and Luray, VA.

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