• Developing a production report using spreadsheet software
• Preparing charts, slides, and handouts for a management presentation
• Corresponding via phone, fax, or e-mail with clients all over the world
• Researching a topic on the Internet
• Coordinating a videoconference
• Scheduling an airline flight and purchasing tickets over the Internet
• Supervising and training a coworker
• Effectively representing management at a meeting

• MOS Microsoft Office Specialist Certification Requirements
• ISTE NETS standards for Teachers, Administrators and Students
• Michigan Grade Level Expectations and Benchmarks for 6th grade Technology, Math and Science

Administrative Professional Units:

1. Unit 1 - Administrative Professional
1. Rating Chart (self-analysis)
2. Training Needs
3. Career Opportunities
4. 21st Century Skills
5. A Professional Image
6. Ethical Behavior (with interactivity)
7. Internal Relations
8. Make-up of Team
9. External Relationships
10. Communications
2. Unit 2 - Work Environment
1. Today's Office
2. Today's Worker Skills
3. 21st Century Skills
4. Working in Office Team (w/ interactivity)
5. Office Security
6. Virtual Office Workers
7. Workplace Ethics
3. Unit 3 - Time and Task Management
1. AP Work Area (w/ interactivity)
2. AP Responsibilities
3. Time Management (w/ interactivity)
4. Appointment Scheduling
5. The Admin Pro and Stress
4. Unit 4 - Telecommunications
1. Equipment and Systems
2. Special Equipment
3. Voice Messages
4. Phone Responsibilities (w/ interactivity)
5. Incoming Calls
6. Outgoing Calls
5. Unit 5 - Records Management
1. Records Management Defined
2. Records Management Practices
3. Records Retrieval
4. Archives
5. Records Retention
6. Retention Schedule
7. Records Transfer
8. Records Disposal
9. ARMA Rules (Assn/Records Managers and Administrators)
10. Storage Methods (w/ interactivity)
6. Unit 6 - Language Usage
1. Grammar
2. Language Usage and Style
3. Common English Usage Problems
4. Spelling
5. Pronunciation
6. Punctuation
7. Numerals
8. The Business Letter
9. Other Written Communications
10. Forms of Addresses
11. Legal Documents and Terms
12. Keyboarding Skills
13. Word Processing
14. Multimedia and Presentation Software
15. Desktop Publishing
7. Unit 7 - Business Documents and Reports
1. Written Messages
2. Writing Characteristics (w/ interactivity)
3. The Planning Steps
4. E-mail and Memos
5. Letters
6. Message Checklist
7. Proofreading Tips
8. Formatting Guidelines
9. Reports
10. Proposal Writing
11. Collaborative Writing
8. Unit 8 - Office Mail
1. Outing Mail (w/ interactivity)
2. State Abbreviations (w/ interactivity)
3. Incoming Mail
4. Mail Classifications
5. Electronic Services
6. Future Mail Trends
9. Unit 9 - Planning Meetings and Conferences
1. Meeting Elements
2. Facilitator's Role
3. Role of Participants
4. Meeting Types
5. Role of AP in Meetings (w/ interactivity)
6. Role of AP in Conferences and Conventions
10. Unit 10 - Ergonomics in the Workplace
1. Ergonomics and You
2. History of Ergonomics
3. Ergonomics Today
4. Ergonomic Environment
5. Ergonomic Workstation
6. Posture and Body
11. Unit 11 - Financial Management
1. Bookkeeping and Accounting
2. Business Taxes
3. Banking
4. Special Business and Financial Information for the Small Business
5. Weights and Measures
6. Office Equipment/Computers
7. Database Management
12. Unit 12 - Leadership and Management
1. Value of Leadership
2. Leadership vs. Management
3. Management Defined
4. Leadership Qualities
5. Leadership Tasks
6. Summary (w/ interactivity)
13. Unit 13 - Planning Your Career
1. Self Assessment
2. Career Options
3. Specialty Areas
4. Certification Areas
5. Research Careers
6. Job Application
7. Resume Planning (w/ interactivity)
8. Interview Preparation
9. Job Application
10. Summary (w/ interactivity)
14. QuickBooks (Optional Unit)
1. The First Time in QB
2. Setting up Accounting
3. Entering Historical Data
4. Managing Accounts and Lists
5. Invoices and Sales Tax
6. Paying Bills
7. Managing Assets and Reports
8. Paying Employees
9. Managing Taxes
10. Online Banking and Budgets

Microsoft Certified Application Specialist Units:

Level 1-Beginning Windows
At the end of this unit, the student will be able to: Highlight text in document, Apply font formats: bold, italic, underline, Use the Spelling and Grammar checker (commands), Highlight text in document, understand beginning hardware troubleshooting, file management and administration features/procedures.

Level 2-Beginning Word
At the end of this unit, the student will be able to: Cut, copy, and paste, Insert pictures from ClipArt Menus: Edit Undo, Redo, Copy, Paste, Insert Picture Activity: Drag and drop editing, Move text, Insert ClipArt, and Resize pictures.

Level 3-Beginning Word
At the end of this unit, the student will be able to: Insert date and time, Insert picture from file, Format font and font size, File Save As a template.

Level 4-Beginning Word
At the end of this unit, the student will be able to: Locate and insert an existing document, Format newspaper columns, Use Paste Special Beginning Excel: Enter text, dates and numbers, Use AutoFill, Use the Chart Wizard, Modify Charts.

Level 5-Beginning Excel
At the end of this unit, the student will be able to: Format font styles (size, color, and styles), Apply number formats (currency, percent), Format borders and shading, Use AutoSum, Insert and delete rows or columns, Hide and unhide rows and columns, Set up headers and footers, Use references (relative), Use Functions: Average and IF.

Level 6-Intermediate Word
At the end of this unit, the student will be able to: Use advanced text alignment, Use Mail Merge: Create main document, Create data source, Sort records to be merged, Merge the document and data. Intermediate Excel: Single and multilevel sorts.

Level 7-Intermediate Word
At the end of this unit, the student will be able to: Create and format tables, Add borders and shading, Merge Cells, Save as a Web Page, Create Hyperlinks, Use Design Gallery Live, Practice Working with TABS Using Bookmarks with Hyperlinks.

Level 8-Outlook
At the end of this unit, the student will be able to: Read, Compose and Address Mail, Use Address Book, Use mail features: Forward, Reply and Recall, Flag Mail messages, Send Mail, Work with attachments, Work with Contacts, Create a Distribution List, Use Inbox Rules, Handle Junk Mail, Archive Outlook, Instant Messaging.

Level 9-Intermediate Excel
At the end of this unit, the student will be able to: Schedule appointments, Schedule events, Recurring appointments, Add and remove attendees. Plan meetings with others, Track the responses, Create Tasks, Assign a task, Work with the Journal, Find an appointment, Customize the calendar view. Intermediate Excel: Use Conditional Formatting, Merge and Center Cells, Use references (relative), Create form controls.

Level 10-Intermediate Excel
At the end of this unit, the student will be able to: Rename a worksheet, Copy or Move worksheets, Link worksheets and consolidate data. Advanced Excel: Use Relative References, Absolute References, Work with Scenarios, Use Goal Seek, Use the Auditing Toolbar to trace errors. Calculate Revenue, Create a grand total from several spreadsheets, Understand Absolute and Relative References.

Level 11-Beginning PowerPoint
At the end of this unit, the student will be able to: Navigate different views, Create a presentation from a template or a wizard, Use the Outline View, Use Bullets and numbers, Work with Graphics, Work with text boxes, Use the Slide Sorter, Add slide transitions, View the Slide Show, Modify the Slide Master, Insert headers and footers, Apply formatting, Add and group shapes, Animate text and objects, Custom Animation, Animation Effects, On screen navigation tools, Add and Print speaker notes.

Level 12-Advanced Word and Excel
At the end of this unit, the student will be able to: Create and modify forms, Make controls: Drop Down Lists, Date and Time Fields, Protect the document, Activity: Create an on-line form with drop down lists and default text values. Advanced Excel: Create a PivotTable, Use PivotTable auto format, Analyze data with a PivotTable.

Level 13-Advanced Topics
At the end of this unit, the student will be able to: Create and edit styles, Create a Table of Contents, Use Headers and Footers, Create Section Breaks, Use the Document Map. Advanced Excel: Filter the Data, Create Subtotals, Group and Outline Data, Use the VLookup Function.

Level 14- Advanced PowerPoint
At the end of this unit, the student will be able to: Use advanced formatting and design, Add new slides from an Outline, from Word, from another presentation, Modify the slide design, customize a presentation with sound, narration, and action buttons. Prepare a presentation for different formats: speaker, kiosk, CD.

Level 15: Beginning Access
At the end of this unit, the student will be able to: Use and design tables, forms, and queries in Microsoft Access, create Queries to find and select records by criteria, write and test update queries.

Level 16: Intermediate Access
At the end of this unit, the student will be able to: Create forms with subforms to represent one-to-many relationships, use criteria, parameters, concatenation, and operators in Query designs: calculate with DateDif(),Left(), and IIF(), improve report designs with Sorting and Grouping.

Level 17: Advanced Access
At the end of this unit, the student will be able to: link information and automate data entry, create a Search Form that uses a Combo Box to filter the records, use Microsoft Access and Word together in a Mail Merge, as well as publish an Access report to Word, optimize a database for multiple users.

Upon successful completion of the Administrative Professional with Microsoft Certified Application Specialist Training Program, the student should:

1. Understand and be able to perform the basic administrative skills, tasks and processes, required for employment as an Administrative Professional in a business office environment, including, but not limited to:

• Effective Communication and Language Usage
• Business Correspondence
• Planning Meetings and Travel
• Records Management and Mail Handling
• Leadership and Management

2. Understand and be able to perform the basic financial skills, tasks and processes, required for employment as an Administrative Professional in a business office environment, including, but not limited to:

• Accounts Payable
• Accounts Receivable
• Banking
• Inventory Control and Ordering

Use the Microsoft Office suite of software office productivity products effectively and knowledgeably. The programs include:

Microsoft Excel Description: The Complete Guide to Excel teaches users how to create spreadsheets from simple checkbooks to price sheets, market forecast and scenarios. Objectives: On completion, users will be able to:

• Create a spreadsheet.
• Create formulas with the Function Wizard or manually.
• Audit equations and troubleshoot errors.
• Analyze data by Sort, Filter, Subtotal, and PivotTables.
• Format spreadsheets, graphs and lists for printing

Length: There are three levels of Excel: Beginning, Intermediate and Advanced. Each lesson has 6 modules. Each module can be completed in 30 minutes or less.

Microsoft Word Description: The Complete Guide to Word teaches users how to create documents from simple letterheads and envelopes to custom web pages. Objectives: On completion, users will be able to:

• Create a document.
• Format fonts, paragraphs, bullets and tables
• Use tables for on-line forms and webpage designs.
• Automate mail merges
• Share documents with a workgroup.

Length: There are three levels of Word: Beginning, Intermediate and Advanced. Each lesson has 6 modules. Each module can be completed in 30 minutes or less.

Microsoft PowerPoint
Description: The Complete Guide to PowerPoint offers examples of colorful, animated slideshows. Objectives: On completion, users will be able to:

• Create a slideshow.
• Format fonts, paragraphs, bullets and text boxes
• Use custom animation, slide transitions and effects.
• Use graphics, sound and on-screen navigation.
• Prepare a slide show for live presentations and kiosk demonstrations.

Length: There are two levels of PowerPoint: Beginning and Advanced. Each lesson has 6 modules. A module can be completed in 30 minutes or less.

Microsoft Outlook
Description: The Complete Guide to Outlook teaches users how to set up and use email, an electronic calendar, contacts, tasks, and journal entries effectively. Security, administration and backups are also demonstrated. Objectives: On completion, users will be able to:

• Use e-mail, Contacts, and work with attachments safely.
• Organize the Inbox and filter junk mail.
• Schedule meetings, recurring appointments, and tasks
• Analyze Outlook data in Microsoft Excel or Access.

Length: There are three levels of Outlook: Email, Calendar, and Administration. Each lesson has 6 modules. A module can be completed in 30 minutes or less.

Microsoft Access
Description: The Complete Guide to Access teaches users how to create database tables, forms, queries and reports. The focus is on optimizing the databases for efficient data entry and generating comprehensive reports. Course Objectives: On completion, users will be able to:

• Create tables, forms and reports.
• Use queries to find, filter, update and calculate.
• Create forms that handle data automatically
• Optimize the database for easy navigation, and data input.

Length: There are three levels of Access: Beginning, Intermediate and Advanced. Each lesson has 5 modules. Each module can be completed in 30 minutes or less.

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PC REQUIREMENTS

You will need the following Microsoft products already be loaded on the computer in order to take this course: Windows Vista Business edition, Word 2007; Excel 2007, Access 2007; Outlook 2007 and PowerPoint 2007.

Hardware requirements for Vista Business:

• IBM-compatible (PC) computer running
• Processor: 1 GHz 32-bit (x86) or 64-bit (x64)
• RAM: 1 GB of system memory
• Hard Drive: 40 GB with at least 15 GB of available space
• Video: Support for DirectX 9 graphics with WDDM Driver
• 128 MB of graphics memory (needs more)
• Pixel Shader 2.0 in hardware
• 32 bits per pixel
• DVD-ROM drive
• Audio Output
• Adobe Acrobat Reader (free version) If you do not have the Adobe Acrobat Reader, you will be provided the link in the Admin Pro course to download the free reader
• Flash Player. If you do not have the Flash Player, you will be provided the link in the Admin Pro course to download the player.
• Internet Connectivity

You will need Internet access. If your internet service provider uses only dial-up, a minimum of 56K connection rate is recommended; however, high speed access (Cable or DSL) is preferred.