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1. Rating Chart (self-analysis)
2. Training Needs
3. Career Opportunities
4. 21st Century Skills
5. A Professional Image
6. Ethical Behavior (with interactivity)
7. Internal Relations
8. Make-up of Team
9. External Relationships
10. Communications

1. Today's Office
2. Today's Worker Skills
3. 21st Century Skills
4. Working in Office Team (w/ interactivity)
5. Office Security
6. Virtual Office Workers
7. Workplace Ethics

1. AP Work Area (w/ interactivity)
2. AP Responsibilities
3. Time Management (w/ interactivity)
4. Appointment Scheduling
5. The Admin Pro and Stress

1. Equipment and Systems
2. Special Equipment
3. Voice Messages
4. Phone Responsibilities (w/ interactivity)
5. Incoming Calls
6. Outgoing Calls

1. Records Management Defined
2. Records Management Practices
3. Records Retrieval
4. Archives<
5. Records Retention<
6. Retention Schedule
7. Records Transfer
8. Records Disposal
9. ARMA Rules (Assn/Records Managers and Administrators)
10. Storage Methods (w/ interactivity)

1. Grammar
2. Language Usage and Style
3. Common English Usage Problems
4. Spelling
5. Pronunciation
6. Punctuation
7. Numerals
8. The Business Letter
9. Other Written Communications
10. Forms of Addresses
11. Legal Documents and Terms
12. Keyboarding Skills
13. Word Processing
14. Multimedia and Presentation Software
15. Desktop Publishing

1. Introducing Word
2. Creating and Saving Documents
3. Working with Text
4. Formatting Paragraphs
5. Managing Page Appearance
6. Introducing Tables and Tabs
7. Using Templates and Wizards
8. Using Graphic Effects and Hyperlinks
9. Proofing and Printing Documents

1. Enhancing Documents with Styles, Columns, and Art
2. Using Templates and Forms
3. Mail Merging
4. Designing Web Pages
5. Tracking Changes in Documents
6. Using Outline View
7. Emailing Messages and Documents
8. Connecting with Other Office Programs

1. Written Messages
2. Writing Characteristics (w/ interactivity)
3. The Planning Steps
4. Email and Memos
5. Letters
6. Message Checklist
7. Proofreading Tips
8. Formatting Guidelines
9. Reports
10. Proposal Writing
11. Collaborative Writing

1. Creating a Presentation
2. Working with a Presentation
3. Printing a Presentation
4. Adding and Modifying Text
5. Drawing and Modifying Objects
6. Inserting Information into PowerPoint
7. Producing a Slide Show
8. Creating an Internet Presentation

1. Outing Mail (w/ interactivity)
2. State Abbreviations (w/ interactivity)
3. Incoming Mail
4. Mail Classifications
5. Electronic Services
6. Future Mail Trends

1. Jumping into Your Email
2. Working with Email
3. Managing Contacts
4. Appointments, Meetings, and Events
5. Taking Charge of Tasks
6. Managing and Protecting Files
7. Using Outlook with Other Office Programs

1. Meeting Elements
2. Facilitator's Role
3. Role of Participants
4. Meeting Types
5. Role of AP in Meetings (w/ interactivity)
6. Role of AP in Conferences and Conventions

1. Ergonomics and You
2. History of Ergonomics
3. Ergonomics Today
4. Ergonomic Environment
5. Ergonomic Workstation
6. Posture and Body

1. Bookkeeping and Accounting
2. Business Taxes
3. Banking
4. Special Business and Financial Information for the Small Business
5. Weights and Measures<
6. Office Equipment/Computers
7. Database Management

1. Introduction
2. Setting up a Worksheet
3. Adding Formulas
4. Formatting a Worksheet
5. Filtering and Fiding Information
6. Organizing and Sorting Data
7. Working with Multiple Files and Charts
8. Printing Worksheets and Charts

1. PivotTables and PivotChart Reports
2. Distributing Information Online
3. Sharing Information
4. Integrating with Microsoft Office Programs
5. Using Date from Other Sources
6. Working with Macros
7. Manipulating and Summarizing Lists
8. Customizing Charts and Creating Maps

1. Database Management
2. Introducing Access
3. Using Tables and Sub-forms
4. Using Filters and Reports
5. Managing Database Change
6. Keeping Database Information Reliable
7. Working with External Data
8. Using Queries
9. Form and Report Techniques

1. Value of Leadership
2. Leadership vs. Management
3. Management Defined
4. Leadership Qualities
5. Leadership Tasks
6. Summary (w/ interactivity)

1. Self Assessment
2. Career Options
3. Specialty Areas
4. Certification Areas
5. Research Careers
6. Job Application
7. Resume Planning (w/ interactivity)
8. Interview Preparation
9. Job Application
10. Summary (w/ interactivity

1. The First Time in QB
2. Setting up Accounting
3. Entering Historical Data
4. Managing Accounts and Lists
5. Invoices and Sales Tax
6. Paying Bills
7. Managing Assets and Reports
8. Paying Employees
9. Managing Taxes
10. Online Banking and Budgets

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1. Understand and be able to perform the basic administrative skills, tasks and processes, required for employment as an Administrative Professional in a business office environment, including, but not limited to:
   1. Effective Communication and Language Usage
   2. Business Correspondence
   3. Planning Meetings and Travel
   4. Records Management and Mail Handling
   5. Leadership and Management
2. Understand and be able to perform the basic financial skills, tasks and processes, required for employment as an Administrative Professional in a business office environment, including, but not limited to:
   1. Accounts Payable
   2. Accounts Receivable
   3. Banking
   4. Inventory Control and Ordering
3. Use the Microsoft Office suite of software office productivity products effectively and knowledgeably. The programs include:
   1. Word (word processing program)
   2. Excel (spreadsheet program)
   3. PowerPoint (presentation software)
   4. Access (database management software)
   5. Outlook (scheduling and email program)

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PDF BROCHURE

Please click here to download the PDF brochure for the online courses offered by OCPE.

This brochure and the registration form for this course require Adobe Reader. Click here to download the latest version of Adobe Reader.

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WHO SHOULD ATTEND

Prerequisites
There are no specific pre-requisites for the Administrative Professional course. If possible, students should have basic skills or knowledge in keyboarding (typing), using computer programs and the Internet, and English grammar and punctuation. No previous experience is required.

Target Audience
The target audience for the Administrative Professional with Microsoft Office Specialist course is anyone who desires to learn the job skills required for working in a business office environment.

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INSTRUCTOR

Carline Dalgleish has been employed in the business office management profession since 1970. She began in the Medical Records department of the Army/Air Force Hospital in Nuremberg, Germany and has, over the years, performed accounts receivable and business office management services for physicians, clinics, hospitals, as well as the Healthcare Financing Administration (now CMS). She has real-time experience in administrative and financial departments, as well as management experience in business office administration, regulatory compliance, information technology and services. In addition, she has created the curriculum for and instructed accounts receivable and accounts payable educational programs.

In the early 90's, Carline moved full-time into curriculum development, teaching and management of business and allied health education programs, with special emphasis on business office administration and management.

Carline is a Certified Medical Assistant - Administrative, a licensed practical nurse, and holds a Bachelor's degree in Business Information Systems. She is currently working on her Master's degree in Leadership and is a part-time George Mason University, OCPE, Gatlin instructor.

She is a member of the International Association of Administrative Professionals (IAAB), the National Dean's Scholars List, AHIMA, PAHCOM, AAMA, AAPC, CCST, AAMT and AMTIE. She currently owns and operates COUGAR-Ed.net, which specializes in curriculum development and delivery of continuing education products, seminars and services.

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PC REQUIREMENTS

Computer Requirements

• IBM-compatible (PC) computer running Windows 2000 or later or Windows XP
  • Microsoft Office 2003 including:
    • Word Excel PowerPoint Outlook
    • Access
• Adobe Acrobat Reader (free version) If you do not have the Adobe Acrobat Reader, you will be provided the link in the Admin Pro course to download the free reader
• Flash Player. If you do not have the Flash Player, you will be provided the link in the Admin Pro course to download the player.

• Preferred: Cable or DSL Internet access.
• If your Internet service provider uses only dial-up, a minimum of 56K connection rate is preferred

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