This nationally recognized online human resources certificate training course provides a comprehensive human resource management foundation, grounded in practice, for those who intend to work or are working in healthcare settings.

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TOPIC HIGHLIGHTS

1. HealthCare HR Management
2. Health HR Competencies, Structures and Quality Standards
3. Strategic HR Management
4. Legal Issues Affecting the Healthcare Workplace
5. Job Design and Analysis
6. Healthcare Recruitment and Selection
7. Organizational Relations and Employee Retention in Healthcare
8. Training and Development in Healthcare Organizations
9. Performance Management in Healthcare Organizations
10. Employee Relations in the Healthcare Industry
11. Labor Relations and Healthcare Organizations
12. Healthcare Compensation Practices
13. The Management of Benefits and Variable Pay in Healthcare
14. Safety, Health, and Security in Healthcare Organizations

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CERTIFICATE REQUIREMENTS

A 70% or better must be achieved in order to receive a Certificate of Completion.

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COURSE OBJECTIVES

• Identify the types of healthcare organizations.
• Describe the current and future states of the healthcare industry.
• List and briefly describe human resource management activities.
• Explain the unique aspects of managing human resources in healthcare organizations.
• Discuss several of the human resource challenges in healthcare.
• Define the competencies required for healthcare HR professionals.
• Describe the importance of attaining HR management credentials.
• Explain the relationship between the type of healthcare organization and the level of senior HR position.
• Discuss how the healthcare industry compares to other industries on HR staffing and expenditures.
• Explain the importance of HR programs to the delivery of safe, competent healthcare.
• Describe why a strategic view of HR is important.
• Discuss HR as an organizational core competency.
• Explain how HR planning contributes to the attainment of organizational strategies and objectives.
• Define HR planning in healthcare organizations.
• Identify three HR management challenges found in healthcare organizations.
• Describe the major laws affecting the healthcare workplace.
• Define what are lawful and unlawful pre-employment inquiries.
• Discuss the components of an Affirmative Action Plan (AAP).
• Identify the important elements of a sexual harassment prevention program.
• Describe the steps in responding to an EEO complaint.
• Compare and contrast legal responsibilities and ethics.
• Explain the relationship between productivity and job design.
• Describe the importance of job analysis.
• Discuss the typical uses of job analysis.
• List the common methods of job analysis.
• Identify the stages of the job analysis process.
• Define the elements of job descriptions and job specifications.
• Explain the relationship of JCAHO standards to job descriptions.
• Specify the decisions necessary as part of a strategic approach to recruitment.
• Describe the methods utilized for both internal and external recruitment.
• Discuss the criteria used to evaluate the effectiveness of organizational recruitment efforts.
• Compare and contrast job performance, selection criteria, and predictors.
• Identify the legal requirements of the selection process and outline that process.
• Explain the importance of conducting pre-employment background investigations.
• Explain the factors affecting the relationship between employees and healthcare organizations.
• Discuss the importance of employee retention for healthcare organizations.
• Identify the common reasons employees voluntarily leave organizations.
• Define the various organizational retention determinants.
• Describe how to compute the cost of organizational turnover.
• Discuss how job performance and training can be integrated.
• Identify how organizational and training strategies are linked.
• Define various learning styles.
• Describe the orientation, training, and staff development requirements of the Joint Commission.
• Explain the unique aspects of healthcare employee development.
• Discuss the importance of the performance appraisal process.
• Compare and contrast the administrative and development uses of performance appraisals.
• Review the informal versus systematic appraisal processes.
• Identify who should conduct appraisals.
• Describe the various methods of appraising performance.
• Identify the various rater errors that occur during the appraisal process.
• Review the common components of an employment agreement.
• Define Employment-At-Will and identify exceptions to this concept.
• Describe due process and explain alternative dispute resolution processes.
• Explain the whistleblower doctrine and apply the concepts to the healthcare industry.
• Discuss issues associated with drug testing for healthcare employees.
• Identify elements common to employee handbooks.
• Outline the progressive discipline process.
• Explain the labor relations challenges facing the healthcare industry.
• Describe the National Labor Relations Act, including the unique healthcare provisions.
• Outline the stages of the unionization process.
• Discuss the collective bargaining process.
• Identify the contract negotiations process in the healthcare industry.
• Describe the differences between an entitlement compensation philosophy and a performance-focused compensation philosophy.
• Define the issues confronting the healthcare industry in complying with the Fair Labor Standards Act (FLSA).
• Discuss the various methods of administering a compensation process.
• Identify the steps in the compensation administration process.
• Explain the issues associated with awarding pay increases.
• Discuss the five components of executive compensation.
• Describe the challenges that confront healthcare employers in providing benefits and variable pay programs.
• Discuss why healthcare employers must offer competitive benefits programs to their employees.
• Identify various types of benefits.
• Explain the role that healthcare HR professionals must play in administering benefits.
• Compare and contrast individual and team-based incentives.
• Explain the nature of safety, health, and security in the healthcare workplace.
• Identify the various aspects of OSHA compliance.
• Define the components of an effective ergonomics program.
• Discuss health issues in the healthcare workplace.
• Understand the importance of dealing with workplace violence.

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PDF BROCHURE

Please click here to download the PDF brochure for the Gatlin online courses offered by OCPE.

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WHO SHOULD ATTEND

There are no prerequisites for the Human Resources for Healthcare Providers course. The audience is anyone interested in working in human resources in a healthcare environment such as a physician's office or hospital.

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Carline Dalgleish has been employed in the business office management profession since 1970 and is a part-time George Mason University, OCPE, Gatlin instructor. She began in the Medical Records department of the Army/Air Force Hospital in Nuremberg, Germany and has, over the years, performed accounts receivable and business office management services for physicians, clinics, hospitals, as well as the Healthcare Financing Administration (now CMS). She has real-time experience in administrative and financial departments, as well as management experience in business office administration, regulatory compliance, information technology and services. In addition, she has created the curriculum for and instructed accounts receivable and accounts payable educational programs.

In the early '90s, Carline moved full-time into curriculum development, teaching and management of business and allied health education programs, with special emphasis on business office administration and management.

Carline is a Certified Medical Assistant - Administrative, a licensed practical nurse, and holds a bachelor's degree in business information systems. She is currently working on her master's degree in leadership.

She is a member of the International Association of Administrative Professionals (IAAB), the National Dean's Scholars List, AHIMA, PAHCOM, AAMA, AAPC, CCST, AAMT and AMTIE. She currently owns and operates COUGAR-Ed.net, which specializes in curriculum development and delivery of continuing education products, seminars and services.

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1. How do I register for a Gatlin online course?

Gatlin does not offer courses directly to the public. It offers courses through George Mason University and other colleges and universities. Please contact our office at 703-993-2113 or click here for more information or to register for a course.

2. How much do Gatlin online courses cost?

To view the prices for all Gatlin courses that are offered by George Mason University, please click here.

3. Why do I have to take Gatlin courses through a participating school?

That is the only way Gatlin Education Services offers its courses. They do not deal directly with the public.

4. Do I have to travel to register for or to attend a Gatlin online course?

All Gatlin courses are delivered entirely online, so you do not have to go to a class or travel to a school. Please contact our office at 703-993-2113 or click here for more information or to register for a course.

5. How long does it take to complete a Gatlin course?

All of our Gatlin courses are asynchronous. You can start and finish the course at your own pace. Most courses are designed to be completed within 180 days. You may request an extension if you think you will need more time to complete a course. Please contact us at 703-993-2113 or click here if you have any questions or if you would like to register for a course.

6. Do I have to buy additional materials?

Please refer to the green Included Materials box located on the upper right hand side of this page. If materials are included in this course, they will be shipped by Gatlin to you via UPS ground service after you have registered for a course.

7. Can I get financial aid for Gatlin courses?

George Mason University offers financial assistance through the Sallie Mae Training Loan Program for qualifying students. Call 703-993-2113 for more information. GES also provides a loan opportunity for students (www.collegeloanapplication.com).

8. What happens when I complete the course?

If you obtain a final passing grade of 70% or greater in a course, we will award you a George Mason University certificate of completion.

9. Who will be my instructor?

Each student is paired up with a George Mason University, OCPE, Gatlin facilitator for one-on-one interaction. The facilitator will be available (by e-mail or by telephone) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

10. What are the system requirements in order to take an online course?

Please see the "PC requirements" section listed for individual courses.

11. When can I start the course?

You can register for a course at any time.

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