An organization- any organization- is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers, and generate income. Managing these processes is a key to the success of your organization.

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Armed with a thorough understanding of the inputs, outputs, and interrelationships of each process, you and your organization can:

• Understand how processes interact in a system
• Locate process flaws that are creating systemic problems
• Evaluate which activities add value for the customer
• Mobilize teams to streamline and improve processes
• Identify processes that need to be reengineered

Properly used, process maps can change your entire approach to process improvement and business management and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.

This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement, and to implement process changes that will have immediate impact on quality, customer service, productivity, and financial performance.

Your organization may participate in individual courses or enroll in the entire series. Contact us for specific certificate requirements.

Core Courses:
Process Mapping
Achieving Six Sigma Performance
Using the Balanced Scorecard
The Emerging Role of the Process Manager


Elective Course
Facilitating High-Performance Teams

TOPIC HIGHLIGHTS

• Identify and understand your organization's true core processes.
• Select processes for reengineering. Identify and remove activities that do not add value
• Eliminate system flaws that result in poor quality.
• Use process maps to give direction to your quality improvement efforts.
• Dramatically improve your efficiency and customer satisfaction.
• How to construct process maps, system maps and other useful flowcharts.
• How to view your organization as a "whole system" rather than a collection of departments or discrete pieces
• How to discover and clarify the real objectives of your processes.
• How to identify key processes that hold the biggest "bang for the buck".
• How to select processes for reengineering.
• How to avoid the pitfalls that have plagued so many others during process reengineering and process improvement.
• How to distinguish between value-added and non-value added activities.
• How to mobilize for process change and quality improvement.
• How to recognize and eliminate system flaws that result in chronic poor quality and low productivity
• How to identify the factors that are critical to process performance
• How to select the fewest and best measures for making good business decisions (and how to stop wasting time tracking meaningless measures).
• How to easily develop Standard Operating Procedures (SOPs).
• How to use process mapping to plan and set goals at both corporate and team levels.

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WHO SHOULD ATTEND

• President, Vice-President, COO, or Senior Executive
• Mid- or upper-level manager of administration, operations, or manufacturing
• Director/Coordinator of TQM, CQI of Team-based Improvement
• Member of a process reengineering team actively involved in your organization's quality efforts.

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Your organization can arrange to have these courses scheduled individually or as a series providing the opportunity for individuals to earn a George Mason University Certificate of Completion. This program can be scheduled at your site (or other location), at your convenience through contractual arrangements. Contact us at 703-993-4800 to discuss your organization's onsite training needs.