Process management has assumed an increasingly important role in business success. Why? Because the new challenge of process management is not only to achieve operational excellence, (superior quality, speed, efficiency and customer satisfaction) but also to leverage distinctive process capabilities to achieve strategic success.

The combination of technical skills, people skills, political acumen, and strategic creativity needed to meet this challenge is not common. The Process Management Certificate Series is your first step toward developing these competencies that are so critical to the success of your organization and your career.

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CERTIFICATE REQUIREMENTS

Contact us for specifics regarding certificate completion requirements.

Process Manager
Process Owner or Process Leader Service Line Leader
Value Chain Manager or Program Manager
Mid- or upper-level functional manager who has responsibility over several processes or multiple links in your company's value chain

• STMT 0100: Achieving Six Sigma Performance
• STMT 0108: Process Mapping
• STMT 0112: The Emerging Role of the Process Manager
• STMT 0113: Using the Balanced Scorecard

• STMT 0102: Facilitating High-Performance Teams

Contact George Mason University's Office of Continuing Professional Education at 703-993-4800 for instructor information.