Process management has assumed an increasingly important role in business success. Why? Because the new challenge of process management is not only to achieve operational excellence, (superior quality, speed, efficiency and customer satisfaction) but also to leverage distinctive process capabilities to achieve strategic success.

The combination of technical skills, people skills, political acumen, and strategic creativity needed to meet this challenge is not common. The Process Management Certificate Series is your first step toward developing these competencies that are so critical to the success of your organization and your career.

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CERTIFICATE REQUIREMENTS

Contact us for specifics regarding certificate completion requirements.

Process Manager, Process Owner or Process Leader Service Line Leader, Value Chain Manager or Program Manager Mid - or upper-level functional manager who has responsibility over several processes or multiple links in your company's value chain

• STMT 0100: Achieving Six Sigma Performance
• STMT 0108: Process Mapping
• STMT 0112: The Emerging Role of the Process Manager
• STMT 0113: Using the Balanced Scorecard

• STMT 0101: e-Strategy: How to Build Your e-Marketing & e-Business Strategies
• STMT 0102: Facilitating High-Performance Teams
• STMT 0105: Identifying Key Performance Indicators
• STMT 0109: Process Redesign & Simulation
• STMT 0110: Project Management for Process Improvement Teams
• STMT 0114: Using the Balanced Scorecard for Not-for-Profits

Bob Boehringer is the Vice President - Process Management for Orion Development Group. He has more than 15 years of experience helping professionals improve quality and productivity via the implementation of organization improvement methodologies. During the last decade, Mr. Boehringer's clients have included Becton-Dickinson, Bowne, Citibank, EDS, Microsoft, Aventis Pasteur, Doylestown Hospital, Pitney Bowes, Warner Lambert, and NYK Line.

Ralph Smith is Vice President - Strategic Services for Orion Development Group. He has personally supervised the performance improvement efforts in more than fifty organizations worldwide. Over the last decade, Mr. Smith has utilized this experience and expertise for a diverse group of clients, including Delta Air Lines, Texas Children's Hospital, J.L. Clark, NYNEX, City of Tacoma, Evangelical Community Hospital, Crowley Foods and the Cobb County Board of Health. He has designed training solutions, facilitated team activity and served as a consultant to management.