PMP 0407: Negotiation and Conflict Resolution
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Course Description
Features
Topic Highlights
Certificate Program
Course Completion Requirements
PDU and CPE Information
Who Should Attend
Instructors
Evaluation Comments
Related Courses
COURSE DESCRIPTION
Negotiation and conflict resolution are integral parts of daily life and working with people. Project managers need the skill to handle people problems before they affect performance whether the problems are within the team or with clients, customers, and stakeholders. This course covers the foundations of negotiation, negotiation strategy including planning and framing, how to recognize and prepare for the phases of a negotiation, and how cultural differences are increasingly playing a role in the global economy. Another aspect of working with people is how to deal with the inevitable conflicts that may arise. Project managers and program managers are called upon to resolve conflicts not only within their teams but also with clients, customers, and other stakeholders. This course will also cover constructive and destructive conflict, conflict resolution styles, and various approaches to conflict resolution.
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| Registration |
Click here to download
the registration form.
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| Schedule |
February 23-24, 2010 (Tuesday-Wednesday)
Time: 8:30 AM-4:30 PM
Location: HRN Status: Open
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| Fee |
$995.00 |
| CEUs |
| 1.3 CEUs
13 Contact Hours
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| Onsite Opportunity |
This course is also available on a contract basis and can be tailored to suit your
organization's needs. Please contact us to discuss your onsite opportunity. |
| Contact Info. |
Herndon Training Center at CIT
Online contact form
Address:
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George Mason University
Office of Continuing Professional Education |
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2214 Rock Hill Road, Suite 400 |
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Herndon, VA 20170-4213 |
Telephone: 703-993-4800
Fax: 703-993-4811 |
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FEATURES
This unique learning opportunity is designed with many options. Courses are scheduled throughout the year and can be taken individually or as part of the Project Management Certificate Program to earn a George Mason University Certificate of Completion. In addition, this program can be scheduled for group training at your site, at your convenience, through contractual arrangements. Contact us at 703-993-4800 for current course schedules, to register, or to discuss onsite possibilities.
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TOPIC HIGHLIGHTS
Topics covered include:
- Pitfalls of negotiation as an event
- Overview of Rational Negotiation Process
- Negotiating: strategizing, framing, and planning
- An integrated four-step process
- Distributed negotiations
- Integrative negotiations
- Perception, cognition, and communication
- Finding and using negotiation leverage
- Ethics in negotiation
- Global negotiations
- Managing difficult negotiations
- Negotiation mistakes
- Example negotiations
- Conflict and cohesion in groups
- Functions and dysfunctions of conflict
- Approaches to conflict management
- The 4Rs Method
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CERTIFICATE PROGRAM
This course is part of the Project Management Certificate Program, offered through a unique partnership between George Mason University and Business Performance Group.
The Project Management Certificate Program provides you the opportunity to learn the basics of project management-how to plan, execute, control and complete projects. In addition, our Project Management core courses prepare you to take the PMP® Certification Exam offered by the Project Management Institute (PMI). PMI is the world's leading organization certifying and representing 60,000 project management professionals worldwide.
After completing the Project Management core courses, you can take in-depth courses to further develop your project management skills. The advanced courses focus on key trends in managing projects and demands on the project managers. You will learn how to prepare project schedules, develop project measures and advanced approaches to project control; and how to develop, lead and motivate project teams. If dealing with risk and complexity is part of your work environment, you will learn both standard and advanced techniques to aid you. After successfully completing the four core courses and one elective, you will earn the George Mason University Certificate of Completion.
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COURSE COMPLETION REQUIREMENTS
100% attendance and participation are expected from participants.
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PDU AND CPE INFORMATION
George Mason University is a PMI® Global Registered Education Provider
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PDU CREDITS:
Four-day seminars are recommended for 28 PDUs
Three-day seminars are recommended for 21 PDUs
Two-day seminars are recommended for 14 PDUs
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George Mason University, Office of Continuing Professional Education is registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN, 37219-2417. For more information regarding administrative policies such as complaint and refund, please contact our offices at 703-993-4800. |
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WHO SHOULD ATTEND
No Prerequisites or Advanced Preparation Required. Level: Intermediate
Managers and mid-level professionals who are faced with increasing pressures
to improve organizational performance should take this course. This course is also intended for individuals who
aspire to be project managers and recently assigned project managers. For existing managers, the course provides
a refresher course on the state-of-the-art of project management. Course participants should have had some
exposure to project management processes and techniques.
Please click here for instructor information.
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EVALUATION COMMENTS
“All people managers in a company should take this course.” –Fall 2009 student
“[T]he information can help anyone in every aspect of life.” –Fall 2009 student
“Excellent course, the skills are applicable in any situation.” –Fall 2009 student
"Very good class. The instructor delivered the material in a practical way." -Spring 2008 student
"Excellent job! I thoroughly enjoyed this class." -Spring 2008 student
"Great balance of theory and practice highly recommended!" -Fall 2007 student
"GMU's OCPE is excellent in assisting and furthering careers." -Fall 2007 student
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